Privacy Policy
Little Healing Ltd | Last updated: April 2026

 

1. Who We Are

Little Healing Ltd operates a sauna and ice bath wellness service based in the United Kingdom, accessible at www.littlehealing.co.uk. We are committed to protecting your personal data and handling it responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

For the purposes of data protection law, we are the Data Controller — meaning we decide how and why your personal data is used.

Business name: Little Healing Ltd
Contact email: littlehealingltd@gmail.com
Contact phone: +44 (0)7843 097949
Website: www.littlehealing.co.uk

If you have any questions about this policy or how we handle your data, please contact us using the details above.

2. What Personal Data We Collect

We only collect personal data that is necessary for providing our services or that you have explicitly consented to us collecting.

When you make a booking
- Full name
- Email address
- Phone number
- Details of your booking (date, time, service type)
- Any relevant health or safety information you provide voluntarily

When you create a member account
- Full name
- Email address
- Password (stored securely and encrypted by our platform provider, Wix)

When you purchase a product or gift card
- Full name
- Email address
- Delivery address (if applicable)
- Payment details — processed securely by Wix's payment infrastructure and never stored directly by Little Healing Ltd

When you submit our Chuckling Goat consent form
- First name
- Last name
- Email address

This form is entirely optional and only used if you choose to participate in the Chuckling Goat referral programme. See Section 4 for full details.

When you browse our website
- Cookie and usage data (see Section 8 — Cookies)

3. How and Why We Use Your Data

UK GDPR requires us to have a lawful basis for processing your personal data.

Booking management
We use your name, email, and phone number to confirm your booking, send reminders, and manage your appointment. The lawful basis is performance of a contract.

Member accounts
We use your account information to give you access to your booking history and manage your membership. The lawful basis is performance of a contract.

Purchases and payments
We use your purchase data to process orders and issue confirmations. Financial records are also retained to meet our obligations under HMRC requirements. The lawful basis is performance of a contract and legal obligation.

Email marketing (future)
We intend to introduce an email newsletter in the future. We will only contact you if you have given us your explicit consent to do so, and you can unsubscribe at any time. The lawful basis will be consent.

4. Who We Share Your Data With

We do not sell your personal data. We do not share it with third parties for their own marketing purposes. Your data is only shared in the following limited circumstances.

Wix (our website and platform provider)
Our website is built and hosted on the Wix platform. As our data processor, Wix stores and processes data on our behalf — including bookings, member accounts, form submissions, and purchase records. Wix is contractually bound to process your data only on our instructions and in accordance with data protection law. You can read Wix's privacy policy at www.wix.com/about/privacy.

Chuckling Goat (with your consent only)
If you choose to complete our optional Chuckling Goat consent form, you are giving us permission to share your name and email address with Chuckling Goat for the purpose of adding you to their referral programme. In return, you receive 15% off your first order with Chuckling Goat, and Little Healing Ltd receives a product credit.

This data sharing only takes place if you actively tick the consent checkbox on the form and submit it. You can withdraw your consent at any time by contacting us at littlehealingltd@gmail.com. We also recommend contacting Chuckling Goat directly to request removal from their list.

Legal requirements
We may disclose personal data if required to do so by law or in response to valid requests by public authorities (e.g. HMRC, a court order).

5. How Long We Keep Your Data

We only keep your personal data for as long as necessary for the purpose it was collected, or as required by law.

- Booking records: 3 years from the date of your last booking
- Member account data: until you request deletion of your account
- Financial and purchase records: 7 years (required by HMRC)
- Chuckling Goat consent form submissions: 12 months, or until you withdraw consent
- Marketing consent records: until you withdraw consent, then deleted within 30 days
- Website analytics/cookie data: up to 26 months

If you would like us to delete your data earlier, please contact us.

6. Your Rights Under UK GDPR

You have the following rights in relation to your personal data. We will always respond to requests within one month.

Right of access
You can request a copy of the personal data we hold about you (a Subject Access Request).

Right to rectification
If any data we hold is inaccurate or incomplete, you can ask us to correct it.

Right to erasure ('right to be forgotten')
You can ask us to delete your personal data where it is no longer needed, or where you withdraw consent. Note that some data must be retained for legal reasons.

Right to restrict processing
You can ask us to pause how we use your data in certain circumstances.

Right to data portability
Where processing is based on consent or contract, you can receive your data in a structured, portable format.

Right to object
You can object to processing based on legitimate interests, or to direct marketing. If you object to marketing, we will stop immediately.

Right to withdraw consent
Where we rely on consent, you can withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, email us at littlehealingltd@gmail.com. We will not charge a fee for reasonable requests.

7. Keeping Your Data Safe

All data is stored on the Wix platform, which uses industry-standard security including SSL/TLS encryption in transit and at rest, access controls, and regular security auditing. We do not store payment card data ourselves.

8. Cookies

Our website uses cookies to help the site function, remember your preferences, and (with your permission) collect anonymous analytics data. When you first visit littlehealing.co.uk, you will be shown a cookie consent banner. Essential cookies are set automatically; non-essential analytics cookies are only set if you click 'Accept'. You can change your preferences at any time via the cookie settings on our website.

9. ICO Registration

Little Healing Ltd is registered with the Information Commissioner's Office (ICO), the UK's independent data protection authority. If you are unhappy with how we have handled your data and we have not resolved your concern, you have the right to complain to the ICO.

Website: www.ico.org.uk
Phone: 0303 123 1113

We would always appreciate the opportunity to address your concerns directly before you contact the ICO.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the 'Last updated' date at the top of this page. Where changes are significant, we will notify registered customers by email or via a notice on the website.

11. Contact Us

For any questions about this policy, to exercise your data rights, or to raise a concern:

Email: littlehealingltd@gmail.com
Phone: +44 (0)7843 097949
Website: www.littlehealing.co.uk

We aim to respond to all enquiries within 5 working days and to resolve all data rights requests within 30 days.